My son asked if he could have his last lollipop. Being the responsible father I said he could have it after he had his homework all done.
He finished it in lightning speed and then ran through to get his lolly.
He was NOT impressed as you can imagine. I tried to console him, but considering it was the last one, I didn’t have a replacement.
He was on his way to throw it in the bin, when I told him not too.
I am not much of a complainer and understand mistakes happen. But I felt since he was so upset it warranted a quick email to the company. I wouldn’t even say the email was complaining that much. I had concerns that the lollipop could somehow of been contaminated.
So I snapped a picture, and sent off a quick email.
I got a prompt reply the next day, asking if I would return it for investigations.
They sent an envelope out to me and I returned it back to them.
I opened it and got handed this box:
Now, I am quite a curious sort, but looking at the franking mark, I knew who it was from, and more likely what it contained. He was due back from school in an hour, so I decided to wait.
An hour when your looking at a box filled with goodies seems to take a long time, but I waited anyway.
I am glad to say the upset boy seemed happier.
And he smiled even more when he opened the box.
The moral of the tale? I suppose it pays to complain every now and then. as I said I am normally not a complainer, I am not the person who demands compensation when my cable goes off because there is a fault somewhere. These things happen, I can do without TV for a while.
But when there are justified reasons and it is warranted, it can’t do any harm to let them know.
You might even become Hero dad for a day.